Downloads
Service Acceptance Criteria (Excel) (click to download)
This spreadsheet provides a status check of items that should be in place prior for each service in production and should remain valid for any changes to that service through the release of change process.
Service Definition (Word) (click to download)
This document provides all the relevant information to enable IT Operations to successfully support a service once introduced into the production environment. It should be used as the central source of information with references to other information sources as required.
ITIL v2 Training Schedule and prices (click to download)
ITIL v3 Training Schedule and prices (click to download)
PRINCE2 Training Schedule and prices (click to download)
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